Frequently Asked Questions

Psychology Health Solutions (PHS) respects the privacy of every individual who visits our office and website. Please review the information here about regarding our policies and procedure.

Privacy & Confidentiality

How is my confidentiality protected?

We adhere to strict confidentiality as mandated by the Regulated Health Professions Act (RHPA) as well as the Personal Health Information Protection Act (PHIPPA). That is, we cannot disclose what you tell us without your written consent.

How is my personal health information collected?

We collect your personal health information only directly from you, except:

a) when you have provided consent to obtain such information from others (e.g., reports of previous assessments or other services); and

b) where the law requires or allows us to collect information without your consent (e.g., in an urgent situation, where information is needed to prevent potential harm).

We collect only that information from you that we believe is reasonably necessary to provide you with services. If we collect information from you for any other purpose (e.g., research), it will be done only with your knowledge and consent. If you decide that you do not want to provide this information not needed for your service, you are completely free to refuse. There will be no impact on your services.

How is my personal health information used?

Your personal health information is used to provide you with required services. This includes using the information for service planning, service monitoring, and billing purposes. In addition, we also use some information for program evaluation, quality improvement, trainee education, and risk/error management.

All staff are trained in our practice’s privacy policies and procedures, including prevention of loss of information and prevention of unauthorized access. All staff members are allowed to have access to information about you only on a “need-to-know” basis. A staff person who knows you personally is required to let us know this, and is not allowed to have access to your record unless there is an emergency or unless you give consent.

Your record occasionally may be accessed for external auditing, licensing, or accreditation purposes. However, we will not allow any information that identifies you to be taken out of our premises for these purposes, unless this is a requirement under a government regulation. However, all persons involved in such activities are required by law to maintain the confidentiality of any accessed information.

How is my personal health information protected or disclosed?

With only a few exceptions, your personal health information will not be disclosed to persons outside this practice without your consent. The exceptions include circumstances in which disclosure is justified by law and allowed by our profession’s ethical standards (e.g., risk of serious bodily harm; need for confidential professional or legal consultation), or required by law (e.g., reporting a child in need of protection; reporting a health professional who has sexually abused a client; a court order to release information from a record).

The above exceptions are called “limits of confidentiality.” If there are other limits of confidentiality in your situation, we will identify and discuss them with you before proceeding with your service. The above exceptions are called “limits of confidentiality.” If there are other limits of confidentiality in your situation, we will identify and discuss them with you before proceeding with your service.

When consenting to the disclosure of your personal health information, you may restrict us from sharing all or any part of your personal information. However, if, in our opinion, the information is reasonably necessary for another health service provider to provide appropriate service, we are required by law to inform the other provider that you have refused consent to provide some needed information.

Although the law allows, under strict conditions, access to personally identifiable health information for research purposes, it is our policy not to allow external researchers access to information that can be identified as belonging to you, unless you consent to such access.

What are my rights regarding my personal health information?

With only a few exceptions, you have the right to access any record of your personal health information, and to request copies of the information.

If you believe that information in your record is not accurate, you may make a written request to correct your record. If we do not agree with the correction you request, you may file a notice of disagreement into your record.

Do you collect information about my visit to your website?

In some cases, we may automatically (i.e., not via registration) collect technical information that is not personally-identifiable when you connect to our site. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site.

How do I get more information about privacy or other concerns?

We can speak to you directly to answer any questions you might have regarding this Privacy Statement. If you would like more detailed information at any time, would like to access or ask for a correction of your record, have a concern about our privacy policies and procedures, or have a complaint about the way your privacy has been handled, please do not hesitate to speak or write to our privacy officer, who is Mr. Sean Shahrokhnia, MA., C.Psych., Psychologist, Managing Director.

Complaints may also be addressed to:

The Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400,
Toronto, Ontario, M4W 1A8

Phone: 416-326-3333 or 1-800-387-0073
Fax: 416-325-9195
TTY: 416-325-7539

Service & Procedures

What is the difference between a psychiatrist and a psychologist?

A psychiatrist is a physician (medical doctor) with a specialization in psychiatry, which generally refers to the study, assessment, and treatment of psychiatric illness. A psychiatrist’s treatment of choice is pharmacotherapy, which involves prescribing psychotropic medication based on a psychological diagnosis.

In Ontario, a Psychologist or a Psychological Associate holds a Doctoral or Masters degree, respectively, and they specialize in a particular field of psychology. A psychologist does not prescribe medications, as their treatment of choice is psychotherapy (also sometimes referred to as “Talk” Therapy). At Psychology Health Solutions, we provide clinical psychological services focused on the study of the structure and function of the brain and related behaviour and/or mental processes.

There is an overlap in the services provided by both professions. However, psychotic illnesses, which includes schizophrenia and severe mood disorders, are treated primarily by psychiatrists as medication is usually the main focus of treatment.

Please visit the Ontario Psychological Association (OPA) website for more information on the role of a Psychologist.

Who pays for psychological services?

OHIP does not cover Psychological services.

Many employers offer extended health insurance plans, some of which include coverage for psychological treatment. Unfortunately, in many cases such coverage is very limited. Since coverage varies among insurers, we strongly advise that you contact your insurance company regarding available funding.

  • Veterans Affairs may pay for psychological services if entitlement has been established.
  • In the case of a work related injury, the Workplace Safety & Insurance Board (WSIB) may pay for psychological services.
  • In the case of motor vehicle accident, the auto insurance company may pay for psychological services.
  • In the absence of third party coverage, as indicated above, psychological services would be a privately paid expense.

Psychological services are a tax deductible health expense. The Ontario Psychological Association’s (OPA) recommended professional fee for 2012 is $220.00 / hour. Program fees vary according to the program being provided and are determined only after an assessment has been completed.

Please call our office if you have any questions regarding coverage.

Do I need a referral?

OHIP does not cover Psychological services, therefore a physician referral is not required. However, some extended health carriers require such a referral. We strongly advise that you contact your insurance company regarding this requirement.

In the case of Workplace Safety & Insurance Board (WSIB), the Nurse Case Manager would often make the referral, or may request a referral from your family physician if your claim includes psychological injury.

In the case of a motor vehicle accident, should any of your health care providers express concern about your psychological status, they can be requested to make a referral on your behalf.

Self-referrals are accepted. If there is a need for a physician referral this will be discussed at the time of first contact.

How do I make an appointment?

Please fill out the Book an Appointment form or call our office.

Phone: (888) 592-5075

How do I cancel an appointment?

Please contact the office. We require 48 hours notice of cancellation, otherwise a missed appointment fee will be charged.

Phone: (888) 592-5075

Have questions or need an appointment?

Call us on (888) 592-5075 or click on Contact Us.